Thai Vietjet extends Support to Passengers during Travel Suspension Period

Bangkok, August 13, 2021 – According to the escalating COVID-19 situation and the Civil Aviation Authority of Thailand’s (CAAT) announcement on travel suspension to further prevent the spread of COVID-19, Thai Vietjet has confirmed its temporary suspension of domestic services until August 20, 2021. The airline is closely monitoring the situation and will advise for any further updates.

In order to support passengers holding the airline’s tickets across its entire domestic flight network with travel dates between July 21 – August 31, 2021, regardless of the booking period, the airline has extended service recovery policy which passengers may choose one of the following options:

1. Free change of flight date for one time. The new travel date must be by December 31, 2021 (Black-out dates: October 13 and 23 – 25; November 18 – 21; December 4 – 6, 10 – 12, and 25 – 31, 2021) and subject to flight availability. Rerouting is not applicable. Or
2. Keeping the value of the ticket as Credit Shell, which extended validity to until December 31, 2021

Passengers may contact the airline to seek support as mentioned above (at least 72 hours prior to departure time), via the following channels:

1. Passengers, who booked tickets via the airline’s website www.vietjetair.com/, can self-change flights conveniently through the ‘Manage Booking’ feature on the airline’s website
2. By E-Form at https://1th.me/zRE1K
3. By Line: @Thaivietjet and social media live chat
4. By email: vz.support@vietjetair.com

Currently, the airline still maintains its cargo flights operation and international semi-commercial flights as usual. Thai Vietjet is committed to providing the highest level of safety and has made continued efforts to provide all possible contact channels and policies to best support its passengers during the current COVID-19 outbreak.

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About Vietjet:

The new-age carrier Vietjet has not only revolutionized the aviation industry in Vietnam but has also been a pioneering airline across the region and around the world. With a focus on cost management ability, effective operations, and performance, Vietjet offers flying opportunities with cost-saving and flexible fares as well as diversified services to meet customers’ demands.

Vietjet is a fully-fledged member of the International Air Transport Association (IATA) with the IATA Operational Safety Audit (IOSA) certificate. As Vietnam’s largest private carrier, the airline was awarded the highest ranking for safety with 7 stars in 2018, 2019, and 2020 by the world’s only safety and product rating website airlineratings.com and listed as one of the world’s 50 best airlines for healthy financing and operations by Airfinance Journal in 2018 and 2019. The airline has also been named as Best Low-Cost Carrier by renowned organizations such as Skytrax, CAPA, Airline Ratings, and many others.

Thai Vietjet is cooperating with Vietjet to extend its flight network and provide more opportunities for travelers in the world to discover Thailand and many other countries. Currently, the airline operates 14 domestic routes from Bangkok to Chiang Mai, Chiang Rai, Phuket, Krabi, Hat Yai, Khon-kaen, Nakhon Si Thammarat, Ubon Ratchathani, Surat Thani, Udon Thani plus the direct flight from Chiang Rai to Phuket, Hat Yai, and Udon Thani, direct flight from Chiang Mai to Nakhon Si Thammarat, 8 routes connecting Thailand and Vietnam such as Bangkok to Da Lat/ Da Nang, and more international routes from Thailand to mainland China.

Further information at www.vietjetair.com