The following is a press release from Thai Vietjet.
Bangkok, 9 April 2021 – Due to the COVID-19 escalation in Thailand, the airline announces its policy to support passengers holding Thai Vietjet tickets on all domestic routes.
For passengers who booked tickets and made payments before the tenth of April 2021 with travel dates between 12 -30 April 2021, may choose 1 of the support options as following:
1. One-time changing the travel date free of charge. New travel date must be by July 31, 2021 and subject to flight availability. Rerouting is not applicable.
2. Keeping the value of the ticket as a credit voucher, which is valid until July 31, 2021.
Passengers who have travel dates fall into the above-mentioned period and wish to contact the airline for support regarding change of flight or credit by voucher (at least 72 hours before the original departure time), please choose 1 of the options below:
1. By E-Form: https://bit.ly/2L6Yv4z (Recommended Channel)
2. By Line: @Thaivietjet
3. By email: vz.support@vietjetair.com
4. By Live Chat at https://skyfun.vietjetair.com/
Thai Vietjet is committed to providing the highest level of safety for its passengers. The airline has been strictly performing aircraft disinfection daily throughout its fleet in compliance with the Thai Ministry of Public Health, plus performing cleaning and disinfection on its company premises to reduce potential risk to the staff to ensure passengers wellbeing.
