Bangkok, Thailand
Bolt Thailand has reaffirmed its commitment to operating fully in accordance with Thai laws and regulations, while working closely with government authorities to continuously raise safety and compliance standards on its platform. This comes after a viral incident prompted Thai government officials to warn that standards must be improved or licenses to operate could possibly be not renewed. Bolt has responded by focusing heavily on safety and compliance, such as introducing facial recognition for drivers to ensure they match their account registration and don’t account share, a top concern.
Thailand remains a key market for Bolt, where the company is focused on supporting the development of a safe, transparent, and properly regulated ride-hailing industry that plays an increasingly important role in the country’s economy and urban transportation system.
Safety remains at the heart of Bolt’s operations. The company continuously reviews and enhances its systems to prevent incidents and minimize risks for both drivers and passengers, while taking swift action when issues arise. In response to recent cases of driver impersonation, Bolt has introduced additional measures to strengthen its existing safety framework:
Enhanced Driver Identity Verification: Bolt has upgraded its system with facial recognition technology to analyze driver selfies, significantly reducing account sharing and impersonation. The frequency of verification checks has also been increased.
Zero-Tolerance Policy: The company has enforced a stricter zero-tolerance approach to account sharing and identity fraud. Drivers found violating these policies face immediate and permanent suspension from the platform with no exceptions. There have been multiple reports of drivers being permanently suspended in the past week for account sharing.
In addition, Bolt is taking proactive steps to help drivers meet regulatory requirements, particularly regarding public driving licenses and proper vehicle registration. The company works closely with Thailand’s Department of Land Transport (DLT) and ran the successful “Booster Week” initiative, which helped more than 40,000 drivers obtain their public driving licenses in 2025. This program has contributed to a notable rise in overall industry compliance.
Bolt will continue developing its platform to enhance safety and will suspend drivers who fail to meet either government or platform requirements. At the same time, the company offers various forms of support to encourage compliance, including:
– Financial incentives for drivers who successfully apply for and upload valid public driving licenses.
– Assistance with vehicle registration to ensure vehicles meet the required categories.
– Streamlined document processes to simplify application and verification procedures.
Bolt recognizes that improving compliance across the ride-hailing industry is a shared objective requiring close cooperation among platforms, regulators, and all stakeholders to achieve effective and sustainable results.
The company is also partnering with industry allies to develop comprehensive solutions that include access to financing, insurance, and vehicle registration support, making it easier for drivers to meet regulatory standards.
Bolt remains firmly committed to its operations in Thailand and to fostering a safe, standardized, regulated, and sustainably growing ride-hailing industry that continues to support the country’s economy and urban mobility.
